By Amber Lee
Opera PMS and the Sales & Catering program. If you are unfamiliar with using a hotel property management system then you may find this system to be a bit of a challenge. You can purchase this program with or without the Sales and Catering interface.
Believe it or not there are still a lot of properties that do not offer a modernized PMS System and Sales Program.
Prepare to spend a lot of time working on the configuration that needs to be completed with care and correctly. The time spent will save time in the long run. I recommend that when planning to convert that frequent meetings and recaps are being conducted to make sure the Management Team is all on the same page.
Once the PMS System is completed and you are ready to go live, I suggest that Management is around and available to assist where needed. Put some coffee and cookies out in the lobby and prepare for a long night.
Guests do not care about your new system and they certainly don't want to be held up at the front desk. Make sure the Staff is properly trained before they work with the guests.
The hotel sales manager will need to create a Profile on all of the accounts. From there the group block will need to be built and any Events will need to be entered. Once all is entered, the sales person can conveniently check space and room availability. Similar to Delphi and other programs, this will show what meeting space is booked and check the cap on the Group Rooms that was entered in during configuration.
The hotel sales manager will also need to enter in their prospects. During the configuration you can establish some nice features such as automatic traces. These traces will ensure that no potential account gets ignored or forgotten. The sales manager clicks on their activities and the traces will be there. Traces are automatic, or manual and can be changed.
The goal is for the Sales Person to enter in their prospects and inquiries. By doing this you can easily change a tentative booking to a definite booking in one click. Contracts will automatically be printed, sweet and simple. And the properties history can be available at any time. Lost business can also be calculated and reviewed.
There are many benefits to Opera. It takes some practice and time to learn. It is important that the Management Team understands this system so they can train and support the staff. The Front Desk Agents should be property trained before they are put out at the desk. Time, patience and drive will make you a pro at a good program.
Amber Lee is currently working as a Group or SMERFE Sales Manager at a big city airport hotel. See more of Ambers Hotel Sales Managers Tips and Helpful Hints on her website at The Hotel Sales Managers Elite Alliance Sign up for her Ezine and get even more tips delivered right to your inbox. http://www.hotelsalesmanager.com
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